End User License Agreement (EULA)
IMPORTANT NOTICE: PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE QIMU PET APPLICATION. BY DOWNLOADING, INSTALLING, ACCESSING, OR USING THE APP, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL, ACCESS, OR USE THE APP.
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you and Qimu ("we", "our", or "us") governing your use of the Qimu pet companion application ("App"). By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the App on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
The App is intended for users who are at least 18 years old. By using the App, you represent and warrant that:
If you are under 18, you may not use the App under any circumstances. We reserve the right to verify user age and terminate accounts of underage users.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:
This license does not include any right to:
To access certain features of the App, you must create an account. You agree to:
You are solely responsible for safeguarding your password and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account information.
The App offers in-app purchases for premium pet care features, virtual pet items, and exclusive content. All purchases are made through Apple's App Store. By making a purchase, you agree to:
Purchased virtual items are licensed, not sold. You acknowledge that virtual items have no monetary value and cannot be redeemed for cash, exchanged, or transferred.
All payment processing is handled by Apple Inc. We do not store or have access to your payment information. Apple's privacy policy governs the handling of your payment data.
Upon completing a purchase, you will receive a confirmation through Apple's App Store. Please retain this confirmation for your records.
Some purchases may include subscription services that automatically renew. You can manage or cancel subscriptions through your Apple ID account settings at least 24 hours before the end of the current period.
All refund requests must be submitted to Apple through their standard refund process. We do not process refunds directly.
We reserve the right to adjust pricing for our services or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion.
We have a zero-tolerance policy for inappropriate content. You are strictly prohibited from creating, uploading, transmitting, sharing, or storing any content that:
We reserve the right to:
By posting, uploading, or sharing content through the App, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such content in connection with the App and our business, including for promoting the App.
You are solely responsible for all content you create, upload, or share through the App. You represent and warrant that you own or have necessary rights to all content you share, and that such content does not violate these Terms or any applicable laws.
You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to:
The App and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Qimu, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms permit you to use the App for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our App, except as follows:
CRITICAL DISCLAIMER: THE QIMU PET APP PROVIDES PET CARE INFORMATION, TRACKING TOOLS, AND EDUCATIONAL RESOURCES BUT IS NOT A SUBSTITUTE FOR PROFESSIONAL VETERINARY CARE, DIAGNOSIS, OR TREATMENT.
We may terminate or suspend your account and access to the App immediately, without prior notice or liability, for any reason, including but not limited to if you breach these Terms. Upon termination, your right to use the App will cease immediately.
You may terminate your account at any time by deleting the App from your device or contacting us at qimuinfo@qimuinc.com. Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
YOUR USE OF THE APP IS AT YOUR SOLE RISK. THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. QIMU DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
WE MAKE NO WARRANTY THAT:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QIMU, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF QIMU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
You agree to defend, indemnify, and hold harmless Qimu, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the App, including, but not limited to, your User Contributions, any use of the App's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the App.
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms in the App and updating the "Last Updated" date. Your continued use of the App after such changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the App.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Any disputes arising from these Terms shall be resolved through binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association. Arbitration shall be conducted by a single arbitrator. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of the App and supersede all prior agreements and understandings, whether written or oral, regarding such subject matter.
For questions about these Terms, please contact us at:
Email: qimuinfo@qimuinc.com
We typically respond to inquiries within 7-14 business days. For urgent matters, please use the in-app support feature for faster assistance.
Effective Date: January 6, 2026